FAQ

General

  1. Why can't I view larger photos?
  2. I have forgotten my password. What should I do?
  3. How can I change my password?
  4. Where can I find the terms and conditions of Bosstamps?
  5. How can I contact Bosstamps?
  6. How do I stay informed about Bosstamps offers and discounts?
  7. Does Bosstamps have a shop that can be visited?

Placing an order

  1. Which payment methods are accepted?
  2. I have placed an order but have not received an invoice. What should I do?
  3. I have checked my inbox and spam filter and have not received an invoice. What can I do?
  4. I have received a discount code. What are the conditions for using it?

Shipping

  1. When will my order be shipped?
  2. My order is sent by registered mail. Where can I find the tracking code?
  3. Which carrier delivers the orders?
  4. My tracking code gives no result on the site or PostNL. How is that possible?
  5. Can I collect my order from Bosstamps myself?
  6. What are the shipping and handling costs?

 

General

  • Why can't I view larger photos?
    To get larger photos your browser must support JavaScript.
  • I have forgotten my password. What should I do?
    You can request a new password here.
  • How can I change my password?
    You can change your password once you are logged in. To do so, go to the "My Personal Information" page.
  • Where can I find the terms and conditions of Bosstamps?
    They can be found here.
  • How can I contact Bosstamps?
    The contact details are on the home page of this website.
  • How do I stay informed about Bosstamps offers and discounts?
    You can follow us on Twitter and Facebook!
  • Does Bosstamps have a shop that can be visited?
    Unfortunately Bosstamps does not have a physical shop that can be visited.

 

Placing an order

  • Which payment methods are accepted?
    We only use and accept secure payment methods. These include a manual bank transfer, payment via iDEAL and payment via PayPal. You can make a manual bank transfer to:

    Bank/giro: ING Bank
    Account holder: Bosstamps
    Account number: 6305399
    IBAN: NL49INGB0006305399
    BIC: INGBNL2A

    To pay with PayPal you can use the button in the payment procedure, or pay the purchase amount directly via PayPal to the e-mail address "webmaster@bosstamps.nl". If you really want to pay in another way, please contact us.
  • I have placed an order but have not received an invoice. What should I do?
    We always send an invoice by e-mail within 24 hours. Please make sure Bosstamps is added as a safe sender to prevent the e-mail from ending up in your spam folder. If you have not received a confirmation or invoice, please contact us.
  • I have checked my inbox and spam filter and have not received an invoice. What can I do?
    If you are a registered customer you can log in to your Bosstamps account. There you can find all orders and invoices. If you are not a registered customer, please contact us.
  • I have received a discount code. What are the conditions for using it?
    • To use the discount code you must always state where the code came from.
    • Each customer can use a discount code once.
    • Each customer can use a discount code only once.
    • The discount code is only valid within the stated validity period.
    • Discounts cannot be combined.
    • Discounts are only valid in any product categories mentioned.
    • The discount code applies to the invoice excluding handling and shipping costs.
    • The terms and conditions apply unless stated otherwise.

 

Shipping

  • When will my order be shipped?
    Orders are shipped within 2 working days after receipt of payment.
  • My order is sent by registered mail. Where can I find the tracking code?
    The tracking code of the registered shipment is shown in the order details.
  • Which carrier delivers the orders?
    All our orders are shipped with PostNL.
  • My tracking code gives no result on the PostNL site. How is that possible?
    In some cases delivery is taken over by local postal companies. These are not always equally accurate with their administration and passing on timely information. Registered letters and parcels can always be traced via PostNL. However, it may take a few hours before the code appears in the PostNL system.
  • Can I collect my order from Bosstamps myself?
    It is not possible to collect your order from Bosstamps.
  • What are the shipping and handling costs?

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